How to troubleshoot the Norton “Unable to Activate” Error?
Norton has provided a great
relief to its users by offering an advanced layer of protection against the
online threats like viruses, spyware, malware and other cyber attacks. Although
the Norton offers various sophisticated features to its users, but they may
face some common errors or issues while activating the Norton setup to their
device. And one such activation errors is “Unable to Activate”. Thus, to
troubleshoot the Norton “Unable to Activate” error, I am going to detail some of
easiest ways in the below information.
The Norton “Unable to Activate”
error is mostly caused when the users are trying to activate the Norton Setup installed
to another device by using the email installation invite. As the Norton
activation error occurs on the device, an error message box is displayed on the
screen that shows the error message as shown below:
“Unable to Activate the Norton Setup to this device”
Solutions:
By following the solutions
detailed below, the users could easily troubleshoot the Norton “Unable to
Activate” error:
Method 1: Send the Email Invite
to Install the Norton Setup:
1. Firstly,
send the email with all the installation instructions to the device on which
the user need to install the Norton Setup. For sending the email installation
invite, follow the below instructions:
a.
Sign in to the Norton account.
b.
After this, go to the “My Subscriptions” section
from the “Settings” menu of the Norton account.
c.
Now, select the Norton Setup that the users want
to install to another device and then, click the “Download” button.
d.
After this, tap the “Install on another device”
link.
e.
Now, enter the email access that the users can
access on another device. And then, click the “Send” button.
2. Now,
install the Norton Setup to another device by following the set of instructions
involved within the installation invite sent by the user.
a.
To install the Norton Setup, login to email
address to which the email installation invite has been sent in the above step.
b.
Now, select the installation invite in the email
and tap the “install” button.
c.
After this, click the “Agree & Download”
button on the new window appeared to the user.
d.
Now, follow the on-screen instructions for
executing the downloaded file on the device.
e.
Once the execution of the downloaded file
becomes successful to the device, it will automatically gets installed and
activate to that device.
Method 2: Download the Norton
Setup to another device through Norton Account:
1. Firstly,
login or sign in to the Norton account from the device on which the users want
to install the Norton Setup.
2. Now,
select the “Settings” icon i.e. the gear icon on the users’ Norton account.
3. And
then, from the droop-down list, select the “My Subscriptions” option.
4. After
this, a window will be displayed on the screen that displays all the Norton
products subscribed by the users.
5. Out
of these subscriptions, select the one that the users want to install to their
device.
6. Now,
click the “Download” button and then, tap the “Agree & Download” button
within the “Install on this device” window.
7. After
this, a set of instructions will be displayed on the screen that needs to be
followed by the Norton users for executing the downloaded file of the Norton
Setup.
8. On
completion of the process of execution of the Norton downloaded file, the
Norton setup automatically gets downloaded, installed as well as activated to
the device.
For any help regarding the
aforementioned troubleshooting steps of Norton “Unable to Activate” error, call
the Norton Customer Support on the Norton.com/Setup toll-free number. The Norton Customer
S8upoort team is available round the clock in order to offer their support
services to its users.
Source: http://norton-usa.com/troubleshoot-the-norton-unable-to-activate-error/
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